![]() ![]() “When… (this happened and that happened)”.Here is a toolset you can use to diffuse tension during a crucial conversation and get back to productive dialogue: “When-I” Inviteĭon’t start with a conclusion (“You don’t care about…”). Use one of four decision-making methods: “command, consult, vote or consensus.”.State what you want, explore what others need and move onward to action.Control your emotions in a dialogue to stay on task.Two essential mutual safety conditions for any dialogue are “purpose” and “respect.”. ![]()
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